Frequently Asked Questions (FAQs)

1. What products do you offer at Sweet Strands? At Sweet Strands, we specialize in personalized gifts for loved ones. Each product is crafted with care, ensuring it captures the perfect sentiment for your special occasions.

2. How long does it take to process my order? We typically process and ship all orders within 2-5 business days. If you choose Express shipping at checkout, we aim to dispatch your order within 2 business days.

3. Which shipping carriers do you use? We use USPS for all our shipments. For international orders, the local postal service of the destination country will handle the delivery upon arrival.

4. How can I track my order? Once your order is shipped, you'll receive a tracking number via email. You can use this number on the USPS website or your local postal service's website (for international orders) to track your package.

5. What if I haven't received my order? If your order hasn't arrived within the expected timeframe, please contact our support team at with your order number. We'll assist you in locating your package.

6. Are there customs fees for international orders? Typically, orders of 1-2 items don't incur customs fees. However, in countries with low or non-existent tax-free thresholds, customs charges may apply. If such fees are levied, they are the responsibility of the recipient.

7. Can I return or exchange an item? Due to the personalized nature of our products, we typically cannot accept returns or exchanges on customized items unless there's an error on our part or the item is defective. For more details, please refer to our Refund Policy.

8. How can I contact Sweet Strands for further queries? For any questions or concerns, please reach out to our support team at We're here to help!